Intake Coordinator

Job Title:	Intake Coordinator	Job Category:	Hourly- Non- Exempt
Location:	Catholic Social Ministries Office	Travel Required:	Yes
Compensation	$12.35 - $12.85/hr.	Position Type:	Full-time
JOB DESCRIPTION: The Intake Coordinator, under the direction of the Catholic Social Service Program Manager, is responsible for greeting all Center of Hope clients and acts as the gatekeeper to the Center, ensuring clients are linked to the appropriate service be that: Catholic Social Ministry, HealthLink or Doc on the Spot. He/she also manages the client intake process and daily administrative tasks of the Catholic Social Ministry Office: fielding phone calls, providing linkage to community resources, completing/compiling client documentation, coordinating appointments for CSM staff and handling data entry into the Edmundite Missions Programs electronic database system. The Intake Coordinator will create and maintain a pleasant work environment, ensuring high levels of organization, effective communication and safety.

ROLES AND RESPONSIBILITIES:

General Responsibilities
- Greet each client in an outgoing, dignified and friendly manner, utilizing active listening skills to identify each unique client need
- For walk-in & phone management services, respond to client questions regarding clinic/program services, inform each department staff of client arrival
- Perform various clerical work that includes filing, copying, faxing, etc.
- Maintain a presence at the front desk at all times
- Schedule appointments as needed
- Handle basic household management – mop, dust and sanitize common spaces (lobby and bathroom)
- Perform daily opening and closing office duties (cleaning of room, lobby, bathrooms, etc.)
- Maintain staff and client confidentiality and protect Edmundite Missions’, HealthLink and Doc on the Spot operations by keeping all information confidential
- Represent the organization’s culture, values and mission when interacting with clients and external and internal stakeholders
- Arrange and stock informational materials for clients
Intake Responsibilities
- Greet each client in an outgoing, dignified and friendly manner, guide the client through the entire intake process and utilize active listening skills to identify each unique clients’ need
- Verify client eligibility for services
- Answer all incoming calls, respond to questions, explain intake/program requirements, inform client of appointment times and/ or the outcome of the reviewed intake applications
- Enter client and/ or program information into the electronic database system - create client files, program data, services, etc.
- Travel to rural sites to complete client intake and assessments as needed
- Assist as needed with psychoeducational programs in our youth and adult programs
- Other duties as assigned by Catholic Social Services Manager and/ or the President and CEO

SUPERVISORY DUTIES

Not Applicable

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Associates degree or a Bachelor degree in behavioral science, psychology, counseling, social work, human services or a related field of study is preferred
Proficient in Microsoft 2016 applications and strong computer skills (electronic case management database experience preferred)
Must maintain a valid driver’s license with the ability to be insured under company sponsored liability coverage
Must be professional, adaptable, flexible and able to exhibit strong organizational, communication & customer service skills, (verbal, written, phone etiquette)
Must be a self-starter with strong problem solving and conflict resolution skills
Ability to multi-task, follow through on projects and meet schedules prescribed by the Catholic Social Services Manager
Ability to quickly learn database related concepts and eagerness to enhance database skills through online trainings

PREFERRED SKILLS:

Excellent verbal communication skills, customer service skills, presentation skills, time management, scheduling, organization, self-motivated, computer skills (excel, office, power point, electronic database systems, etc.)

WORK ENVIRONMENT & PHYSICAL DEMANDS:

General office work environment
Travel to rural sites carry out client services
May require hours outside of regular business hours to conduct Missions business. - There will be a standard work schedule Monday-Friday in which the employee will be scheduled to operate between the hours of 8:30 am to 6:00 pm, there are a few special events where the position may require weekend or after hour assistance
Must be able to regularly lift over 40 pounds